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Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service Bill Brown Cathy DuplantisBetween smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all in order to enhance their customer service experience far beyond the meeting the minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service enhancing tools
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