Disconnected Peter Dunlap-Shohl practical guidelines

practical guidelines

Designing Social Research aims to guide students and new researchers using everyday non-jargonised language through the jungle of setting up their own research study

In Making the Most of the Anthropocene

In this balanced and measured investigation

eloquence and finding your voice

Disconnected Peter Dunlap-Shohl practical guidelinesCall center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union