ERF Checklist-TLIE1003 Participate in basic workplace communication SCORM Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Units of competency ICPPRN3140 Produce complex flexographic printed product ICPPRN4130 Set up for complex flexographic printing ICPPRN2140 Produce basic flexographic printed product ICPPRN3130 Set up for basic flexographic printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Guidance for interpreting responses and identifying LLND support needs

select and induct staff SITXHRM006 Monitor staff performance SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXMPR007 Develop and implement marketing strategies SITXWHS004 Establish and maintain a work health and safety system Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

negotiate and refine a design brief ICTNWK529 Install and manage complex ICT networks If you require RPL Kits with comprehensive benchmarking

ERF Checklist-TLIE1003 Participate in basic workplace communication SCORM Core units BSBDIV501 Manage diversityPlease contact us for more information!